Lucidity Artisanals Return Policy
Thank you for shopping with Lucidity Artisanals. If you are not entirely satisfied with your purchase, we’re here to help and below are the details of our returns policy.
Returns, exchanges or refunds
We have a rigorous purchase process that involves you taking the time to review the product in detail before buying. This purchase process involves sharing high-resolution photos and videos and as much information as possible to enable you to make the final decision.
Upon receipt of the items, please inspect your order and contact us immediately if the item is defective, damaged or if you have received the wrong item and there’s definite proof that it’s our fault.
To lodge your complaint, write to; [email protected]rtisanals.shop or click on the Whatsapp button to share details of the purchase. This process is important so that we can evaluate the issue and make it right.
If the issue is identified as valid, you’ll be eligible for a return, exchange, or refund. But your item must be unused and in the same condition that you received it. It must be in the original packaging with a receipt or proof of purchase that must be validated in our system.
For orders within Kenya, you have 7 working days to return an item from the date you received it. While for orders outside Kenya, you have 15 working days from the date you received them.
Once we receive your item, we will inspect it and notify you that we have received your returned item and whether you’ve qualified for the refund or exchange. Note: Refunds will only be issued within 15 days via the original payment method.