Lucidity Artisanals Shipping Policy
Thank you for shopping with Lucidity Artisanals. Below are the details of our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days. Customized orders may take longer and you will be advised accordingly. No orders are shipped or delivered over the weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days and you will be notified. Please allow additional transit days for delivery. If there is a significant delay in the shipment of your order, we will contact you via the email or telephone provided.
Shipping rates & delivery estimates
You can choose your own pickup or delivery to a preferred address, local or international.
For all destinations, custom fees apply as charged by the logistics partner.
Outside Nairobi deliveries: Custom fees apply as charged by the logistics partner.
- For all destinations, custom fees apply as charged by the logistics partner.
Please remember to select your delivery option at checkout when you shop online. You can also get more information by clicking on How to Order.
Shipment confirmation & order tracking
Once your order is dispatched, you will receive a confirmation email with your tracking number. The tracking number will be active within 24 hours.
Customs, duties, and taxes
Lucidity Artisanals is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (tariffs, taxes, etc.).
Lucidity Artisanals is not liable for any products damaged or lost during shipping. If you encounter any of these issues, please contact the shipment carrier to file a claim. Ensure to save all packaging materials and damaged goods before filing a claim.